The Majestic Hotel Terms & Conditions

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Terms & Conditions

All Bookings
The terms and conditions detailed below apply to all bookings whether made online at The Majestic Hotel or made by telephone or in person. When you make a booking, your contract (which includes these terms and conditions) will be with The Majestic Hotel, unless your booking is via a third party. All rates are subject to availability, all bookings are taken at the discretion of The Majestic Hotel. The Majestic Hotel has a minimum age requirement of 18 years old for booking a hotel room. If you arrive at the hotel and are under 18 years of age you will not be permitted to stay alone. We may require photo ID as proof of age.

You will be asked to guarantee your booking with a debit or credit card including your 3 digit security code. We accept American Express, MasterCard, Maestro, Visa & Visa Delta. A full non-refundable, non-transferable payment is required for promotional, seasonal and advance purchase rates at the time of booking.
Please note: If pre-payment is not required, then payment is due on departure from the hotel. On arrival at the hotel, all reservations will require pre-authorisation with a credit card or cash deposit to cover incidentals during your stay.

What happens if you need to cancel?
Flexible bookings can be cancelled for a full refund before 2pm the day of arrival. Later cancellations or no-show will be charged at full room rate. Promotional, all-inclusive and advance rates are non-refundable and non-transferable in the event of cancellation. For cancellation policies on corporate arrangements, please refer to individual contracted terms and conditions.

Cancellation by The Majestic Hotel
Very occasionally, we may have to cancel your booking. We will tell you as soon as possible and offer you an alternative accommodation of the same standard, or higher, or offer a full refund. We regret we cannot pay compensation or any reimbursement of any expenses or costs you may incur as a result of any such cancellation or change.

Force Majeure

The Majestic Hotel cannot accept responsibility or pay any compensation where the performance or prompt performance of the contract is prevented or affected by reason of circumstances which amount to “force majeure”. Circumstances amounting to “force majeure” include any event which we could not, even with all due care, foresee or avoid. Such circumstances include the destruction or damage of your accommodation (which cannot reasonably be remedied to a satisfactory standard before the start of your stay) through fire, flood, explosion, storm or other weather damage, break-in, criminal damage, riots or civil strife, industrial action, natural or nuclear disaster, fire, adverse weather conditions, war or threat of war, actual or threatened terrorist activity, epidemic and all similar situations beyond our control.

All rates quoted are per room per night, are subject to availability and include Value Added Tax (VAT) & Services. Special rates quoted cannot be used in conjunction with any other discount, offer or promotion.
Supplements will be applied for single and family room occupancy and when Premium or Deluxe are selected.

Children’s Policy
- Accommodation for up to two children aged 16 or under is free when sharing with two adults in a standard guest bedroom; a single supplement applies when only one adult is in the room.
- Upgrade charges apply for larger rooms.
- Additional rooms for children aged 6 to 16 will benefit from a 50% discount on the adult rate when booked on flexible rates directly with the hotel, excluding sales and pre-payable rates.
- To accommodate a family in our guest bedrooms, in some cases a foldaway bed will be used. Should you require a cot, please ask at the time of booking.

- Breakfast is free for children aged 5 and under.
- Breakfast for children 6 to 12 is charged at £3.50.
- Children 5 years and under can choose a free two-course children’s meal with a full paying adult.
- Children’s menu available for children up to 12 years and charged as taken.
- Children between 6 and 12 may order from the restaurant menu and benefit from a 50% discount.
- Children over 13 are classed as young adults and pay full rate for meals as taken.
- Family dining times may apply.

Food & Beverage
A tray charge will apply to all meals taken in your room. Breakfast times may vary at the weekends. Please contact the hotel with any special dietary requirements.

Car Parking
Car parking is available subject to availability at our hotel. Car parking charges are £8 per car per day.
Your room booking does not guarantee a parking space and if you find the car park is full, you will be given directions to the nearest alternative site. Parking your car is entirely at your own risk and we cannot accept any responsibility whatsoever for theft or damage to your vehicle or other property howsoever caused.

Mobility Impaired
Our hotel comply with the access requirements of local disability legislation. If you have special requirements please inform us at the time of booking.

Check In and Check Out
Check in is from 3pm and check out is 11am. If you plan to arrive after 4pm, please advise us prior to this. Failure to notify of late arrival may result in your room being resold, and our cancellation terms will apply.

Health & Leisure Club
General health and leisure club facilities may be used without charge during your stay. Any beauty treatments will be charged as taken. You should book any treatments direct with the hotel before you arrive to avoid disappointment. For reasons of health and safety, you should accompany your children to the Health & Leisure Club. They are not allowed in the spa baths, saunas or steam rooms on site.

Dog Policy
Our hotel is dog-friendly and our teams are on hand to ensure that everyone can enjoy their dogs without imposing on our other guests. You will be allocated a designated bedroom (room restrictions may apply). A maximum of two small dogs or one large dog is allowed in one bedroom. Your dog is not allowed in the hotel restaurant or any health & leisure facilities. Restrictions may apply to the bar and lounge areas during certain times. Dogs must be kept on a lead at all times when in public areas of the hotel, including the grounds and gardens. We ask you to consider our other guests and keep your dog under control at all times.
Should your dog be a nuisance to other guests or bark incessantly during the stay we will ask you to leave. Guide dogs are allowed in all hotels and throughout the hotel, including the restaurant. Our doors are open to your furry friends from just £10 per dog per night, with no charges for guide dogs.

Smoking Policy
The hotel is 100% smoke free and penalty fees will be applied if you smoke in the hotel - this includes electronic cigarettes.

The Majestic Hotel makes every attempt to ensure that information supplied on and our booking sites is up to date, but cannot guarantee the accuracy of information or availability of bookings. These terms and your booking are subject to the laws of the jurisdiction in which the hotel is situated.